Hotel Information

RETONA HAKONE

Location

164, Motohakone, Hakone Town, Ashigarashimo District, Kanagawa, 250-0522, Japan

FAX

0460-84-0115

Check-in

15:00~ 19:00

Check-out

Until 11:00

Regarding
cancellation fees

Accepted
credit cards

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Features

• Grand opening: December 15, 2025!

  All 15 rooms have hot spring baths, so you can enjoy a relaxing time with your dog. Dogs of all sizes can stay here, so it's a friendly space for everyone. In the warm space made of natural materials, surrounded by the majestic nature of Hakone, both people and their dogs can relax, and you'll feel as comfortable as at home. [Etymology] "Return to Nature" In the warm space made of natural materials, surrounded by the majestic nature of Hakone, both people and their dogs can relax, and you'll feel as comfortable as at home. [Guest Rooms] All 15 rooms have hot springs, so you can enjoy a relaxing time with your dog. The first floor is equipped with a private dog run or wood deck, and the second floor is equipped with an inner balcony or sunroom, so you can spend a special time in a modern space with the warmth of wood. [Garden] A natural grass dog park of approximately 2,200 m2, the largest in the Kanto region. A dog garden of approximately 2,000 m2 that gives you the feeling of taking a walk in the forest. In this place with a carpet of green, your dog can chase the wind and enjoy the joy of freedom. (The hotel also has an inner dog run of approximately 100 m2. You can spend time with your dog without worry even on rainy days.) 〇 Regarding accommodation with your dog When making a reservation, please check the dog accommodation agreement in advance and bring the required documents with you. 〇 Agreement to the dog accommodation agreement You will be asked to agree to the dog accommodation agreement at check-in. Please present your "rabies vaccination certificate" and "viral infectious disease vaccination certificate (combined vaccine of 5 or more types)". (The certificate must be between two weeks and one year old after vaccination. Copies, photographs, or images are acceptable.) *If you are unable to receive the vaccination for various reasons, please present a "Rabies Vaccination Deferral Certificate" and "Vaccine Antibody Test Certificate" issued within the past year. If you do not present these documents, you will not be able to stay. Accommodation fees for pet dogs 1st large dog: 8,000 yen, medium and small dogs: 5,000 yen From the second dog onwards, an additional 4,000 yen will be charged for each dog, regardless of breed. Accommodation fees for pet dogs are not included in the price at the time of reservation, so you will need to pay at check-in. Number of pet dogs allowed A maximum of five pet dogs are allowed per room. Please check the following for the number of pets allowed by size. Large dogs (over 20kg, over 60cm tall): up to 3 dogs Medium dogs (under 20kg, under 60cm tall): up to 4 dogs Small dogs (under 10kg, under 40cm tall): up to 5 dogs If you would like to stay with more dogs than the maximum number allowed, please contact the hotel. 〇We have special meals available for your dog. This will incur an additional charge, but please let us know if you would like to stay. Dinner from 2,500 yen, breakfast from 1,000 yen (Prices include tax, prices vary depending on the size of your dog.)

Hotel services and amenities

Building and facilities

• Parking lot
• Restaurant
• Shop
• Vending machine

Guest room facilities/Amenities

• Free Wi-Fi (all rooms)
• Non-smoking room
• Independent washbasin
• Toilet with warm water bidet functions
• Bath towel
• Face towel
• Hand towel
• Bath amenities
• Body wash
• Shampoo
• Hair conditioner
• Body scrub towel
• Hairdryer
• TV
• Refrigerator

Other facilities/Services

• Free Wi-Fi (Lobby)
• Pet service

Access