Hotel Information

RETONA HAKONE

Location

164, Motohakone, Hakone Town, Ashigarashimo District, Kanagawa, 250-0522, Japan

FAX

0460-84-0115

Check-in

15:00~ 19:00

Check-out

Until 11:00

Regarding
cancellation fees

Accepted
credit cards

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Features

• Grand opening: December 15, 2025!

  All 15 guest rooms have their own hot spring bath, allowing you to enjoy a relaxing time with your beloved dog. Dogs of all sizes are welcome, making this a welcoming space for everyone. Nestled in the majestic nature of Hakone, this warm space makes use of natural materials, allowing both you and your dog to relax and feel at home. [Etymology] "Return to Nature" Nestled in the majestic nature of Hakone, this warm space makes use of natural materials, allowing both you and your dog to relax and feel at home. [Guest Rooms] All 15 guest rooms have their own hot spring bath, allowing you to enjoy a relaxing time with your beloved dog. The first floor features a private dog run or wooden deck, and the second floor features an inner balcony or sunroom. Enjoy a special time in this modern space that exudes the warmth of wood. [Garden] Our natural grass dog park, measuring approximately 2,200 square meters, is one of the largest in the Kanto region. Our approximately 2,000 square meter dog garden gives you the feeling of a walk in the forest. In this expansive green carpet, your beloved dog will chase the breeze and enjoy the joy of freedom. (The hotel also has an approximately 100 square meter inner dog run. You can enjoy time with your dog without worry, even on rainy days.) 〇 Regarding your dog's accommodation When making a reservation, please review the Dog Accommodation Agreement in advance and bring the required documents with you. 〇 Agreement to the Dog Accommodation Agreement You will be asked to agree to the Dog Accommodation Agreement at check-in. Please present your "rabies vaccination certificate" and "viral infectious disease vaccination certificate (combined vaccine of 5 or more)." (The certificate must be between two weeks and one year old after vaccination. Copies, photos, or images are acceptable.) *If you are unable to receive vaccinations for various reasons, please present a "Rabies Vaccination Deferral Certificate" and "Vaccine Antibody Test Certificate" issued within the past year. If you are unable to present these documents, you will not be able to stay. 〇 Accommodation Fees for Pet Dogs First dog: Large dog: 8,000 yen, Medium/Small dog: 5,000 yen Second dog and beyond: An additional 4,000 yen will be charged per dog, regardless of breed. Accommodation fees for pet dogs are not included in the reservation fee, so payment must be made on-site. 〇 Number of Dogs Allowed A maximum of five dogs are allowed per room. Please check the following for the number of dogs allowed by size. Large dogs (over 20kg, over 60cm tall): up to 3 dogs Medium dogs (under 20kg, under 60cm tall): up to 4 dogs Small dogs (under 10kg, under 40cm tall): up to 5 dogs *Please contact the hotel if you wish to stay in excess of the maximum number of dogs allowed. *There are accommodation restrictions for some dog breeds. Please refer to the FAQ for details. 〇Special meals are available for your dog. This will incur an additional fee, but please let us know if you would like to use them. Dinner from 2,500 yen, breakfast from 1,000 yen (Prices include tax and vary depending on the size of your dog.) [Payment] As our hotel is a cashless institution, we do not accept cash payments. If paying on site, payment must be made by credit card or QR code. Thank you for your understanding.

Hotel services and amenities

Building and facilities

• Parking lot
• Restaurant
• Shop
• Vending machine

Guest room facilities/Amenities

• Free Wi-Fi (all rooms)
• Non-smoking room
• Independent washbasin
• Toilet with warm water bidet functions
• Bath towel
• Face towel
• Hand towel
• Bath amenities
• Body wash
• Shampoo
• Hair conditioner
• Body scrub towel
• Hairdryer
• TV
• Refrigerator

Other facilities/Services

• Free Wi-Fi (Lobby)
• Pet service

Access